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LEGACY MANAGED BACKFILL SERVICES

LEGACY MANAGED BACKFILL SERVICES

LEGACY MANAGED BACKFILL SERVICES

As your organization moves forward with a next generation EMR, you are left attempting to “bridge the gap” for service and support of your legacy system. As an extension of your core team and systems, Impulse Healthcare Solutions can provide your organization the ability to allow operations to continue as normal while your in-house team participates in the training and implementation of your new EMR system.

During this transformation, we offer the following services:

  • Ala-Carte-to fill in the resource gaps on your team where needed
  • Legacy Managed Backfill Support (LMBS)-where Impulse HCS manages your entire legacy system while you transition to your new system

ALA-CARTE SERVICES

Impulse HCS’ “Ala-Carte” Legacy Backfill Services can provide your organization with the resources, as you need them, to help transition to your new EMR. While your staff is busy being trained and implementing your new investment, Impulse HCS resources will work in the background to ensure the same level of service that your end users have been accustomed to is achieved with your legacy system. With our competitive rates and quality service we can provide the following:

  • 24×7 Remote or Onsite Support
  • Production Monitoring, Scheduling, Trouble-shooting
  • Break/Fix
  • Upgrades
  • Regulatory Updates
  • Downstream Application Testing
  • Performance and Status Reporting
  • Decommission Plans
  • Assigned Team Leads

Quality Resources – We won’t drop ship a body onsite to fill your legacy system needs. We will work with you to understand your requirements, in their entirety, to carefully select the right resources from our team. We will ensure that our team member(s) offer the experience, appropriate certifications and will meld comfortably with your organization’s culture.

Proactive Management – We are dedicated to client service. Our Professional Services team will work closely with you to develop a communication plan that best suites your organization. We schedule regular visits to our deployed resources after hours and offsite in order not to interfere with your business. This allows us to uncover needs or potential issues that may need to be addressed.

LMBS SERVICES

For organizations who want to take a comprehensive approach to legacy support, Impulse HCS can provide Legacy Managed Backfill Support (LMBS) Services. This is a high-quality program by which we will manage your entire legacy system environment utilizing proven methodologies to reduce your overall support costs and maintain consistent levels of performance while allowing your organization to completely focus on your new system.

  • Blended Rates
  • Onshore Services
  • Dedicated Account Manager
  • 24×7 Remote or Onsite Support
  • Production Monitoring, Scheduling, Trouble-Shooting
  • Break/Fix
  • Upgrades
  • Regulatory Updates
  • Downstream Application Testing
  • Performance and Status Reporting
  • Staff Ramp Up/Ramp Down Methodologies
  • Decommission Plans and Procedures

With a wide variety of experience, skill sets, and processes, your organization is able to focus on the transition of your new system while Impulse HCS works in the background to “keep the lights on”. Our LMBS program consists of the following:

Dedicated Account Manager – You will be assigned a dedicated Account Manager that utilizes proven and effective methodologies for managing backfill services and overall project management.  This individual has the experience that will ensure the legacy system team is still supporting your mission of providing quality patient care; operating efficient and crucial business operations while maintaining IT performance SLAs.

Status Reporting – Communication and information sharing is key to a successful services engagement.  Our Account Manager will proactively deliver and arm your organization with the information and status updates regarding your legacy systems and the services being provided.

Quality Services – Our goal is to deliver the same level of service that your physicians and patients expect.   We use a detailed methodology when managing a LMBS services engagement in addition to assigning appropriate resources to our clients…the first time.   We work closely with executive stakeholders to understand the scope and needs required to be successful.  We commit that our resources offer appropriate certifications, depth and breadth of experience, and will fit within your organizations culture to remain transparent so you can focus on your business.

Blended Onshore Rates – We understand that when implementing a new system, budgets are put under a magnifying glass.  In most cases, we are able to reduce budgets for supporting legacy systems while still maintaining overall performance and support levels.

A PARTNER YOU CAN TRUST

Impulse is dedicated to our clients. Through our unique approach, qualified resources and attention to detail, we are poised to partner with you and your organization to help you tackle the hurdles healthcare IT imposes today. Let us help you construct the solutions to your most difficult HIT problems as we move together into the next generation of healthcare.

What Others Say About Our Services

“Impulse Healthcare Solutions has always brought a high level of experience and professionalism to our HIT projects.  Their attention to detail regarding customer service has well exceeded our expectations and is appreciated.”

Deborah Medeiros | Senior Director of Clinical Systems and Informatics