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ACTIVATION SUPPORT SERVICES

ACTIVATION SUPPORT SERVICES

ACTIVATION SUPPORT SERVICES

The activation phase of your project requires as much attention to detailed planning as the rest of the important phases of your implementation project.  Impulse HCS’s activation support puts clinically experienced professionals within your chosen technology environment to ensure the success of your chosen technology environment to ensure the success of your go-live process.  We help take the risk and frustration out of this important transition in your project. Impulse HCS can manage your entire activation, provide super users, or simply offer floor support to allow your staff to focus where they need to be; handling everyday business to deliver superb patient care.

PRE-ACTIVATION

Successful activations are about planning in advance.  With the right strategy you can shorten project time-frames, decrease support costs and improve the “out-of-the-box” performance of your new technology at go-live.  Impulse follows a signature pre-activation model to maintain transparency within your organization keeping you at the helm of the project.  We ask the right questions, understand your needs and requirements, and ultimately create the roadmap that will ensure the absolute best results. 

ACTIVATION SUPPORT

Impulse HCS’s activation support puts experienced and certified resources in charge of the activation process, making this transition a smooth one.  Our model suggests that our resources work “elbow-to-elbow” with your staff on-site to provide an immediate resource to answer questions and/or make appropriate adjustments.

POST ACTIVATION

Even after a successful activation, the time following your activation is key to realizing the full performance potential of financial benefits of your new system.  This is the time when a true partner will collaborate with your organization as closely as ever to perform modifications that are necessary for ongoing project success and that is what Impulse HCS delivers; ongoing support with first-class client service.  As your partner in technology, Impulse HCS will help mitigate risk and provide the support your team needs.  This will allow you and your staff to have the flexibility to manage your everyday business throughout your go-live.  We will assist in making your activation a success and your organization can quickly realize the benefits of your new system. 

What Others Say About Our Services

“Our organization has used Impulse Healthcare Solutions on multiple projects. The level of commitment and customer service that they provide is exceptional and is exactly what we expect from a partner in technology.”

Carina Ayers | Clinical Informatics Manager